Refund policy

At Vesha, we are committed to ensuring a smooth shopping experience for our customers. Please read our Return & Exchange Policy carefully before making a purchase.

Return & Exchange Eligibility

Return or exchange requests must be initiated within 48 hours of delivery.
Each order is eligible for a return or exchange only once.
Orders placed using Store Credit are not eligible for returns or exchanges.

Condition of Returned Products

Products must be returned in their original condition, unused, unwashed, and with all tags and packaging intact.
Customers are required to ship the product back to our warehouse at their own expense, as reverse pickup services are currently unavailable.

Refund Policy

Monetary refunds are provided only in cases where:
- A wrong product has been delivered, or
- The product received is damaged.
Refunds will be processed to the original mode of payment only after:
- The returned product reaches our warehouse, and
- The product passes inspection by our in-house quality team.
Product inspection typically takes 1–2 working days after receipt.
Refund processing may take 7–14 working days thereafter, depending on the payment provider or banking institution.
Vesha reserves the right to make the final decision in all return, exchange, and refund-related matters.

Damaged or Incorrect Products

Minor variations in colour, print placement, embroidery, or fabric appearance due to photography, lighting, or screen settings shall not be considered defects or damages.
Misprints or colour differences from website images are not considered damaged products.
Vesha reserves the right to make the final decision in all return, exchange, and refund-related matters.

In the event of receiving a damaged or incorrect product, customers must share the following through the contact details provided on our website: